Support
Need help with BetterWalk? Email info@betterwalk.app — we usually reply within 2 business days.
FAQ
Steps aren't syncing. iOS: Settings › Health › Data Access & Devices › BetterWalk — enable Steps, Distance, Active Energy, Weight, Workouts. Android: open Health Connect › App permissions › BetterWalk.
How do I cancel my subscription? iOS: Settings › your name › Subscriptions › BetterWalk. Android: Google Play › Profile › Payments & subscriptions › Subscriptions. Cancel at least 24 hours before renewal or trial end.
Restore purchases. Settings › Restore purchases in the App, signed in with the same Apple ID / Google account.
Refunds. Requested from Apple (reportaproblem.apple.com) or Google Play.
Reminders. Turn local notifications on/off in the App or device settings.
Delete your account and data
- In the App: Settings › Account › Delete account, then confirm.
- Or email info@betterwalk.app with subject "Delete my data" (from the email used to sign in, or include your display name). We complete deletion within 30 days.
This removes your account, display name and challenge step totals from our servers and clears local data. Data in Apple Health / Health Connect stays under your control there. Subscriptions must be cancelled separately.